Right of Withdrawal
- RIGHT OF WITHDRAWAL
9.1. The Buyer who qualifies as a consumer pursuant to Article 3, paragraph I, letter a) of the Consumer Code, has the right to withdraw from the contractual rethetionship with the Seller, without specifying the reason and without incurring costs other than those described in the following point 9.5. The right of withdrawal can be exercised within the withdrawal period.
9.2. The withdrawal period (“Withdrawal Period”) expires after 14 days:
- a) from the day on which the consumer or a third party, other than the carrier and designated by the consumer, takes physical possession of the goods, or;
- b) in the case of an order with multiple products that are delivered separately, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, takes physical possession of the last product;
- c) in the case of delivery of a product consisting of lots or multiple pieces, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, takes physical possession of the last lot or piece.
The Buyer has exercised the right of withdrawal within the Withdrawal Period if the communication regarding the exercise of the aforementioned right is sent before the expiration of the Withdrawal Period.
9.3. How to exercise the right of withdrawal. To exercise the right of withdrawal, the Buyer must inform the Seller, before the expiration of the Withdrawal Period, of their decision to withdraw. To this end, the Buyer may:
- a) use the standard withdrawal form provided at the following link
- b) or present any other explicit statement of your decision to withdraw from the contract (“Withdrawal declaration”) indicating: order number, the product(s) for which you intend to exercise the right of withdrawal, your address;
The standard withdrawal form or the withdrawal declaration must be sent to Customer Service at the following address Macte S.R.L.S. Sole Proprietorship
Via G. D’Aiutolo 1, 84096
Montecorvino Rovella (SA)
email: assistance@macteovens.com
The Buyer is invited to use a durable medium to prove the sending of the withdrawal communication when exercising the right of withdrawal, as Article 54, last paragraph, of the Consumer Code places the burden of proof regarding the exercise of the right of withdrawal on them.
9.4. Return shipping costsThe Buyer who has exercised the right of withdrawal must take care of return the Product to the Seller at your own expense, using the vector proposed by this or a vector of your choice, without undue delay and in any case within fourteen days from the date on which you communicated your decision to withdraw from the contract. The deadline is met if the Buyer returns the goods before the expiration of the fourteen calendar days period.
TheThe buyer exercising the right of withdrawal is responsible for the decrease in value of the products. resulting from a manipulation of the products different from that necessary to establish their nature, characteristics, and functioning. In our case, where the protective film has been removed from the product or it shows signs of use, the refund will be made net of the decrease in the value of the product.
9.5. Product return procedureThe Product must be stored, handled, and inspected with normal diligence and returned intact, complete in every part, fully functional, accompanied by all accessories and instruction sheets, tags, labels, protective films still attached, and original packaging; the product must still be suitable for the use and sale for which it is intended and free from signs of wear or dirt. The right of withdrawal cannot be exercised only for certain parts of the product (e.g. accessories). The return of the Product to the Seller is the responsibility of the Buyer.
The Customer you must return the product by following the procedure below:
1) send to assistenza@macteovens.com la photo of the product to be returned, on all its 4 sides;
2) pack the product to be returned in the its original packaging;
3) send to assistenza@macteovens.com the photo of the properly closed packaging, on all 4 sides;
4) ship the product, properly packaged and protected, to the following address:
Macte S.R.L.S. Sole Proprietorship
Via G. D’Aiutolo 1, 84096
Montecorvino Rovella (SA)
9.6. RefundsIn case of withdrawal, the Seller will refund the Buyer the Total Amount Due, including shipping costs, if incurred by the Buyer, except for any additional costs resulting from the Buyer's choice of a delivery method other than the least expensive standard delivery option offered by us. The Seller will carry out the refund without undue delay and in any case within fourteen calendar days from the day on which they are informed of the Buyer's decision to withdraw from the contract. The Seller will refund the Total Amount Due using the same payment method used by the Buyer at the time of the order, unless the Buyer has expressly agreed otherwise and provided that the Buyer does not incur any costs as a result of the refund. The Seller may withhold the refund until they have received the goods or until the Buyer has provided proof of having returned the goods, whichever is earlier.
In the event that the Buyer exercises the right of withdrawal for only some of the products in an order of multiple products, the refund of the initially incurred shipping costs will be made proportionally in relation to the cost of each product. In any case, the refund will never exceed the amount actually paid by the user.
9.7. Exercise of the right of withdrawal not in accordanceIn the event that the right of withdrawal is not exercised in accordance with the provisions of the law, it will not result in the termination of the contract and, therefore, will not entitle the buyer to any refund. The Seller will notify the Buyer within 10 working days from the receipt of the Product, rejecting the withdrawal request. The Product, if already received by the Seller, will remain available for the Buyer to collect, which must be done at the Buyer's expense and under the Buyer's responsibility.
9.8. Decrease in the value of the returned ProductIn the event of a decrease in the value of the Product due to handling of the products other than that necessary to establish their nature, characteristics, and functioning, the amount to be refunded will be reduced by an amount equal to the decrease in value. The Buyer will be informed of this by the Seller within 10 working days from the receipt of the product. If the refund has already been made, the Seller will provide the bank details for the payment due from the Buyer due to the decrease in the value of the Product.
9.9. Exclusion of the right of withdrawalThe right of withdrawal is excluded in the cases provided for by Article 59 of the Consumer Code. In particular, the right of withdrawal is excluded for clearly personalized products.