Shipping information and payment methods

The shipping costs are the responsibility of the Customer and are calculated during the purchase process after selecting the shipping method and in any case before making the payment.

The Customer will be informed by a confirmation email that the order is being shipped (the "Shipping Confirmation").

I delivery times These are indicated on each product page and, in any case, within thirty (30) days from the conclusion of the contract. If no specific deadline is indicated, delivery will take place within thirty (30) days from the conclusion of the contract. Saturdays and public holidays are excluded. In case the recipient is absent at the indicated address, the carrier will contact the recipient by phone or send a notification email and will attempt a new delivery the following day. Below is an image explaining where the shipping date is indicated. By shipping date, we mean the day the package is shipped, not the day the package arrives at its destination.

I transit times instead depend on the final destination and the time of year.
Here are the average times declared by our shippers:

- Italy: 1/2 days;
- Germany, Austria, France, Spain, Belgium, Luxembourg, Netherlands: 2/3 days;
- Finland, Sweden, Denmark, Norway, UK, Sweden, Portugal, Ireland, Croatia, Slovenia, Slovakia, Romania: 4/5 days.

For days, working days are always meant. Times may be extended in the case of midweek national holidays.

For our shipments, we choose the best couriers (FedEx or DHL) which ensure that the shipment takes place safely and quickly.

Beyond this, we offer a free service whereby, through a direct email from the courier, the customer can decide whether to reschedule the delivery date or have the package delivered to a more convenient pickup point, selectable via the specific link provided in the email. This way, the customer is protected in case they are not at home to receive the package.
* Service subject to delivery area availability.

Payment methods:
is possible to make payments using multiple methods such as:
- Credit/debit card
- Google Pay
- Apple Pay

For installment payments, we offer the following services*:
- PayPal
- Klarna
- Alma
- HeyLight
* Availability depends on the type of your card and the country of registration.

To pay by bank transfer, please send an email to info@macteovens.com