Shipping information

The shipping costs are the responsibility of the Customer and are calculated during the purchasing process and after selecting the shipping method and before making the payment.

The Customer will be informed via a confirmation email that the order is being shipped (the "Shipping Confirmation").

I delivery times These are indicated on each product page and, in any case, within thirty (30) days from the conclusion of the contract. If no specific deadline is indicated, delivery will take place within thirty (30) days from the conclusion of the contract. Saturdays and holidays are excluded. In case the recipient is absent at the indicated address, the appointed carrier will contact the recipient by phone or send a notification email, and will attempt a new delivery the following day. Below is an image explaining where the shipping date is indicated. The shipping date refers to the day the package is shipped, not the day the package arrives at its destination.

I transit times instead depend on the final destination and the time of year.
Here are the average times declared by our shippers:

- Italy: 1/2 days;
- Germany, Austria, France, Spain, Belgium, Luxembourg, Netherlands: 2/3 days;
- Finland, Sweden, Denmark, Norway, UK, Sweden, Portugal, Ireland, Croatia, Slovenia, Slovakia, Romania: 4/5 days.

Days always refer to working days. The times may be extended in the case of midweek national holidays.

For our shipments, we choose the best couriers (FedEx or DHL) which ensure that the shipment is carried out safely and quickly.

In addition, we offer a free service that allows the customer to decide via a direct email from the courier whether to reschedule the delivery date or have the package delivered to a more convenient pickup point, which can be selected through the specific link provided in the email. This way, the customer is protected in case they are unable to be home to receive the package.
* Service subject to delivery area availability.