Shipping information and payment methods
PLEASE READ CAREFULLY
Below is an image that clearly shows where the shipping date is indicated.
The shipping date refers to the day the package is handed over to the courier, and not the day of arrival at the destination address.
If the recipient is absent at the indicated address, the courier will contact them by phone or via a notification email, attempting a new delivery on the next working day.
You will receive the tracking code as soon as the product is handed over to the courier for shipment.
🔎 Tracking may not be active immediately.
The tracking page is generally updated within 2–3 business days from receiving the order fulfillment email.
Transit times depend on the final destination and the time of year.
Here are the average times declared by our couriers:
Days always refer to business days. Times may be extended in the case of mid-week national holidays.
For our shipments we choose the best couriers (FedEx, DHL or GLS), who guarantee safe and fast delivery.
Additionally, we offer a free service* dedicated to delivery management: via an email sent directly by the courier, the customer can choose to postpone the delivery date or have the package delivered to a more convenient pick-up point, selectable through the link received.
This way we guarantee maximum flexibility and protection in case the customer cannot be present at the time of delivery.
*Service subject to availability in the delivery area.
Payment methods:
Payments can be made using multiple methods such as:
- Credit/debit card
- Google Pay
- Apple Pay
For installment payments we offer the following services*:
- PayPal
- Klarna
- Alma
- HeyLight
* Availability depends on your card type and country of registration.
To pay by bank transfer please send an email to info@macteovens.com