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DELIVERY TIMES ARE 24/48H FOR ITALY, 3-4 DAYS FOR ABROAD (EUROPE)*

THE TIMINGS REFER TO THE DEPARTURE OF THE SHIPMENT FROM OUR FACTORY AND NOT FROM WHEN THE PURCHASE IS MADE

IF THERE ARE SHIPPING COSTS, THEY WILL BE AUTOMATICALLY CALCULATED AT CHECKOUT AFTER ENTERING BILLING AND SHIPPING INFORMATION. THEY WILL ALWAYS BE VISIBLE BEFORE PURCHASING

WE DO NOT HAVE A SINGLE COURIER, THIS DEPENDS ON THE DELIVERY AREA AND COUNTRY.

GENERALLY, WE USE FEDEX, DHL, GLS OR FERCAM

THE ESTIMATED SHIPPING DATE IS ALWAYS INDICATED ON THE SITE DURING THE PURCHASE PROCESS

IT IS VERY IMPORTANT TO CAREFULLY CHECK THE PACKAGE FOR ANY DAMAGE OR ANOMALIES AND THEREFORE SIGN WITH A SPECIFIC RESERVE INDICATING THE TYPE OF ANOMALY (FOR EXAMPLE: MISSING PALLET, BROKEN PALLET, DENTED BOX, ETC.).

TO HELP US PROVIDE YOU WITH THE BEST POSSIBLE ASSISTANCE, WE RECOMMEND THAT IN ADDITION TO SIGNING WITH A SPECIFIC RESERVE, YOU DOCUMENT THE ENTIRE PACKAGE OPENING PROCESS WITH A VIDEO. THANK YOU

For any questions or complaints about the product, please contact us by sending an email to assistance@macteovens.com

We put all our effort into ensuring the highest quality and efficiency of our products, but if any technical issues arise, we will be at your disposal to promptly resolve the problem thanks to our team of experts who will be available to you and the network of authorized repairers. Each case is evaluated individually based on the type of problem. We have only 0.2% of cases with issues, none of which are serious and/or irreversible. Our ovens are always easily and quickly repairable. You will never need to return the product at your own expense.

We guarantee that we will be able to find spare parts for at least another 8 years after the warranty ends.

The oven has been designed to make its use easy so that you can achieve the best result with minimal effort. To turn it on, after plugging it into the power outlet, simply press the designated power button and turn the thermostat knob to the desired temperature.

Absolutely yes, the oven can be used simultaneously with the TV, refrigerator, and air conditioner.

To turn off the oven, simply press the power button and unplug it from the socket WITHOUT EVER turning the temperature knob. After a few hours, when the oven is cool, you can turn the knob to 0.

No, Macte Ovens do not require any particular types of electrical systems* or increases in standard power.

*This refers to compliant systems, without flaws or defects.

In all cases, the oven must be placed on a heat-resistant surface. The appliance must also have about 10-15 cm of space on the sides and at the back, as well as on the top side.

Just look at the orange light located on the control panel. When the light related to the thermostat turns off or blinks, it means that the oven has reached the desired temperature.

You can use the outdoor oven as long as the weather conditions are clear and there is no humidity.

It is certainly possible to cook other types of food by taking the necessary precautions in terms of temperature and space.

If at the end of the cooking cycle or during the stone it appears quite dirty, just perform the pyrolysis.

The cleaning operations must be carried out with the oven cold, turned off, and with the power cord unplugged from the outlet. Avoid using aggressive cleaning products that contain chlorine and its diluted solutions, caustic soda, abrasive detergents, muriatic acid, bleach, or other products that may scratch or grind. Do not use a water jet and/or high-pressure hoses to wash the internal and external parts of the oven as the electrical parts may be damaged.

Currently, with the Voyager SMART and Voyager TWIN oven models, there is a supply of the refractory stone type ''biscotto di Casapulla''. Instead, for the NETTUNO model, in addition to the biscotto stone, there is also the cordierite stone, which is more suitable for slower cooking such as for desserts, panettone, or high-type bread.

This type of stone allows for even cooking and prevents large burns, especially on the base of the pizza when using high temperatures (350 °C – 500 °C). The oven is always supplied with this refractory stone "biscotto", which comes from the best Italian producers. Since the production is artisanal, the "biscotto" stone has a thickness between 2 and 2.5 cm and does not have a perfectly smooth appearance. These variable characteristics do not compromise the cooking of food in any way. Each "biscotto" refractory stone is certified for food use.

You must make the request by sending an email to vatcustomers@macteovens.com
Make sure your vat number is registered with VIES before applying