Frequently Asked Questions

The oven is designed to be easy to use, so you can achieve the best results with minimal effort. To turn it on, after plugging it into the power outlet, simply press the power button and turn the thermostat knob to the desired temperature.

Absolutely yes, the oven can be used simultaneously with the TV, refrigerator and air conditioner.

To turn off the oven, simply press the on/off button and unplug it from the socket. NEVER turn the temperature knob. After a few hours, when the oven is cold, you can turn the knob to 0.

No, Macte Ovens do not require any particular types of electrical system* or standard power increases.

*This means systems that are compliant with standards, free from defects and faults.

In all cases the oven must be placed on a heat-resistant surface. The appliance must also have approximately 10-15 cm of space on the sides and rear as well as on the top.

Just look at the orange light on the control panel. When the thermostat light goes off or flashes, it means the oven has reached the desired temperature.

You can use the oven outdoors as long as the weather is clear and there is no humidity.

Of course, it is possible to cook other types of food by taking the necessary precautions in terms of temperature and space.

If the stone is quite dirty at the end of the cooking cycle or during it, simply run the pyrolysis cycle.

Cleaning must be performed when the oven is cold, turned off, and with the power cord unplugged. Avoid using aggressive cleaning products containing chlorine and its diluted solutions, caustic soda, abrasive detergents, hydrochloric acid, bleach, or other products that could scratch or dull the oven. Do not use a water jet and/or high-pressure washer to clean the internal or external parts of the oven, as this could damage the electrical components.

All our ovens are equipped with a refractory stone of the "artisan biscuit" type, ideal for cooking Neapolitan pizza.

This type of stone allows for uniform cooking and prevents the formation of large burns, especially on the base of the pizza when using high temperatures (350°C – 500°C). The oven always comes with this "biscotto" refractory stone, sourced from the finest Italian manufacturers. Since it's handcrafted, the "biscotto" stone is 2 to 2.5 cm thick and isn't perfectly smooth. These variable characteristics in no way compromise the cooking performance of your food. Each "biscotto" refractory stone is certified for food use.
All biscuit stones may have a size tolerance of 10 millimeters, this does not affect the performance of the product in any way.

All direct payment gateways comply with the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept payments with major credit cards such as Visa, Mastercard and American Express.
In addition to these, we also offer installment payments via PayPal, Klarna, and Alma.

DELIVERY TIMES ARE 24/48H FOR ITALY, 3-4 DAYS FOR ABROAD (EUROPE)*

THE TIMES ARE INTENDED FROM THE DEPARTURE OF THE SHIPMENT FROM OUR FACTORY AND NOT FROM WHEN THE PURCHASE IS MADE

If there are shipping costs, they will be automatically calculated at checkout after you enter your billing and shipping information. They will always be visible before purchasing.

WE DO NOT HAVE A SINGLE COURIER, THIS DEPENDS ON THE AREA AND COUNTRY OF DELIVERY.

WE GENERALLY USE FEDEX, DHL, GLS OR FERCAM

THE ESTIMATED SHIPPING DATE IS ALWAYS INDICATED ON THE SITE DURING THE PURCHASE

IT IS VERY IMPORTANT TO CHECK THE PACKAGE CAREFULLY FOR DAMAGE OR ANOMALIES AND THEN SIGN WITH SPECIFIC RESERVATIONS, INDICATING THE TYPE OF ANOMALIES CAREFULLY (FOR EXAMPLE: MISSING PALLET, BROKEN PALLET, DENTED CARDBOARD, ETC.).

TO HELP US OFFER YOU THE BEST POSSIBLE ASSISTANCE, WE RECOMMEND, IN ADDITION TO SIGNING WITH SPECIFIC RESERVATION, TO DOCUMENT THE ENTIRE PACKAGE OPENING PROCESS WITH A VIDEO, THANK YOU

For any questions or complaints about the product, please contact us by sending an email to assistenza@macteovens.com

We put all our efforts into ensuring the highest quality and efficiency of our products, but if any technical problems arise, we will be at your disposal to resolve them promptly. The problem can be solved thanks to our team of experts who will be at your disposal and our network of authorized repairers. Each case is assessed individually based on the type of problem. We only experience 0.2% of issues, none of which are serious or irreversible. Our ovens are always repairable quickly and easily. You'll never need to return the product at your own expense.

We guarantee that we will be able to obtain spare parts for at least another 8 years after the warranty ends.

Make a request to the email address vatcustomers@macteovens.com. Make sure your VAT number is registered with VIES before submitting your application.