Frequently Asked Questions

This is the section where you will find answers to some of the most frequently asked questions by people interested in our oven.
If you can't find your answer here and need more information, you can contact us here.
1. Receiving the package
To reduce the risk of damage, we prefer to ship our ovens on pallets. At the time of delivery it is advisable to carefully check the package, a generic signature subject to control has no legal value, it is always necessary to specify the reason. Here are some examples: Parcel arrived without straps and pallets Damaged package (dents, punctures) Open parcel Parcel obviously closed with non-original tape Original closure tape cut / open So if you find at least one of these defects, sign with reserve indicating precisely and document with photos / videos. N.B. The document must be signed by the recipient and the courier otherwise it will not be possible to proceed with the refund procedure. Keep a copy of the document which will be sent to Macte s.r.l.s.
2. How does the oven work?
The oven has been designed to make it easy to use in order to achieve the best result with minimum effort. To turn it on, after inserting the plug into the socket, just press the appropriate power button and turn the thermostat knob to the desired temperature.
3. How do you switch off the oven?
To turn off the oven, just push the on / off button located on the side panel and remove the plug from the socket without turning the temperature knob. After a few hours, with the oven cold, turn the knob to 0. I would like to use in the oven in my apartment, do I have to change the type of electricity supply? No, the Voyager oven does not require any particular types of electrical system *, just plug it into the socket. * It means plants in accordance with the law, without flaws and defects.
4. Why does the oven only have one heating element?
This is an oven designed mainly for cooking Neapolitan pizza. A special heating element has been developed that manages to heat and radiate perfectly and uniformly the entire cooking chamber including the ” biscotto” refractory stone without the need for other heating elements, thus reducing energy consumption.
5. Can I get more information on the cooking base?
The cooking base consists of a refractory stone that has the technical name of ” biscotto ”. This type of stone allows for uniform cooking and avoids the formation of large burns, especially on the base of the pizza when using high temperatures (350 ° C – 500 ° C). The oven is supplied by standard with this unique ” biscotto” refractory stone, which comes from the best Italian producers. Since the production is artisanal, the ” biscuit ” stone has a thickness of between 2 and 2.5 cm and does not have a smooth appearance. These variable characteristics do not compromise in any way the cooking of food. Each ” biscuit ” refractory stone is certified for food use
6. How to insert and / or remove the pizza?
To insert the pizza into the oven it is necessary to have a special shovel made of a non-flammable material that can withstand high temperatures for a few seconds. You can buy it directly together with the oven through our store. If the pan is used, the use of the shovel is no longer essential.
7. Where should I place the oven?
In all cases the oven must be placed on a heat resistant surface. The device must also have about 15cm of space on the side and rear as well as on the upper side. It is advisable to use the Voyager oven in a ventilated area so as to be able to dampen any cooking fumes and vapors
8. How do I clean the baking stone (biscotto)?
If at the end of the cooking cycle or during the stone it is rather dirty, just perform the pyrolysis. It is not recommended to use brushes and scrapers.
9. How do I know that the oven has reached the temperature I set?
Just see the orange light located on the control panel, when the light goes off or goes intermittently it means that the oven has reached the desired temperature
10. Can other foods be cooked besides pizza?
Certainly it is possible to cook other types of food by adopting the necessary precautions in terms of temperature and space.
11. How do I clean the oven seal?
It is advisable not to use abrasive substances and sponges. Any stains do not compromise the function of the gasket and therefore the operation of the oven.
12. How should I clean the Macte Ovens Voyager oven?
All cleaning operations must be carried out with the oven off, then remove the plug from the socket and wait for the oven to cool down. Carry out the pyrolysis process by which all food residues, fats and encrustations present in the cooking chamber of the oven are incinerated. At the end of the process, with the oven cold, just wipe with a slightly damp cloth to remove the ash residues that have settled on the ” biscuit ” refractory stone. To carry out this procedure, the oven thermostat must be brought to a temperature of 500 ° C for 15 minutes Avoid using aggressive cleaning products that contain chlorine and its diluted solutions, caustic soda, abrasive detergents, muriatic acid, bleach, or other products that can scratch or grind. Do not use water jets and / or high pressure lances to wash the internal and external parts of the oven as the electrical parts could be damaged
13. Can I use the oven outdoors?
The oven has been designed for use indoors. Outdoor use is tolerated only in clear weather conditions, where there is no humidity, wind and dust. Keep away from water. In any case, it is mandatory NOT to store the oven outdoors.
14. How long does it take to reach 500°C (932°F)?
Under normal environmental conditions, the oven reaches 500°C (932°F) in about 30 minutes.
15. Steam and / or smoke comes out of the oven, is this normal?
These phenomena are absolutely normal as pizza is generally a very humid product and generates a lot of steam with the high operating temperatures of the Voyager oven. As for smoking, care must be taken not to use too much flour on the shovel or under the pizza base. If a small flame develops after too much flour or food residues have fallen, you must keep the door closed and turn off the oven, in this way the flame will extinguish in a few seconds..
16. What size is the oven?
The external dimensions are 45 x 59 x 22*. Details can be found in the data sheet section. Link --->
17. What is the recovery time between pizzas?
This oven has excellent insulation of the baking chamber in addition to the triple glass door, which dampens heat dispersion and for this reason you can even make 5 pizzas consecutively. The timing obviously changes depending on how the oven is operated, the temperature set and the type of dough.
18. Can I bake other foods besides pizza?
Of course, with the right care and by acquiring a little manual dexterity, other types of food can also be cooked
19. How much electricity does the oven consume?
Assuming a cost of 0.50 cents/Kwh (current average cost value), to keep the oven running for two hours, you would spend a maximum of 2.20 euro.
20. What is the difference between Voyager and Voyager TWIN?
The Voyager model has an upper heating element, whereas the Voyager TWIN model has two heating elements (top and bottom) that can be controlled by two different thermostats.
21. What are the differences between the Voyager TWIN ovens and the Neptune?
The substantial difference between the two above-mentioned ovens lies in the height of the baking chamber.
22. When does my order arrive?
The estimated shipping date is always indicated on the site at the time of purchase.

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